Shipping and returns
1.Transport and delivery
manueljoyero.com manage your order for within 24h / 48h (working days) to get where you indicate. Please note this point when placing orders. If you want to specify a particular date or time, please contact our team in firstname.lastname@example.org
manueljoyero.com made his most encarecidos efforts to make deliveries on schedule, offered or confirmed date. However, you will not acquire any liability for failures in meeting these dates provided it is for reasons beyond manueljoyero.com
Upon delivery of the goods, the customer must sign the delivery note giving its assent to the delivery made. Customer compliance in the delivery means renouncing any claim of complaint regarding the goods ordered and received.
Whether to enforce the insurance as to correct any mistaken delivery, it is obligatory that is stated in the remarks section of the document's delivery any impact on the goods or their packaging. It is also imperative that communicates manueljoyero.com that incidence in within 24 hours.
If these conditions are not met, manueljoyero.com not assume any responsibility for the goods.
manueljoyero.com reserves its right to recover ownership of product should pay the price.
The deadline for making changes is 14 calendar days from receipt of order by the customer.
Any product you wish to change should always be done with the original packaging and labeling intact, conveniently packaged in their original box and properly protected. The item to be returned must be in the same condition in which it was received. Products that have been used will not be accepted, as well as damaged or broken as a result of carelessness or negligence. Nor any change or refund is allowed in engraved or personalized items.
Returns must be documented with proof of purchase.
If the order is returned to origin because the logistics company could not deliver negligent of it to the recipient, manueljoyero.com shall bear all expenses for the first forwarding. In the event that the logistics company had operated correctly, manueljoyero.com not be responsible for reshipment. If the order we'd taken before sending the item amount that would be refunded when ordering, but not the shipping and handling.
It will bear the cost of return in the event of a change for personal reasons the customer.
If the customer wants to make a change, you must choose another product. The return costs will be borne by the customer and forwarding policy will apply logistics costs to a first shipment.
If the change is due to an error on our part as far as shipping is concerned, manueljoyero.com will bear the cost of return and subsequent forwarding. The customer may choose to refund of purchase.
In any case the customer must follow the return procedure, which is detailed below. manueljoyero.com reserves the right to demand compensation to offset any damage to the goods, as well as to recover the direct costs incurred for the return. No refunds will not follow the return procedure will be accepted.
1. Call or e-mail to email@example.com to request a refund or exchange. The shipment must be performed at the following address:
AVDA. DE MADRID, 32 - 03610 PETRER (ALICANTE) 965 376 454 extensión 2
2. Include in the original package all elements received (item, box, certificate and invoice). In the event that the item is (or includes) a diamond, if we DO NOT receive a diamond certificate, we will re-certify, operation involved a total cost of 10 euros.
3. Send the package to the address you provide in point 1.
4. Once received the package, we will identify and verify the condition of returned products. This operation may take 48 hours as each item is analyzed to verify that corresponds to the actually sent. Note that if the diamond certificate is missing, the return period would be delayed depending on the time of recertification.
5. After the check will send you an approval email or call you on the phone and immediately proceed to exchange or refund. If there are any discrepancies, we will contact you with the same urgency.
6. We recommend that you send your return via a carrier that offers sufficient guarantees. manueljoyero.com can not be responsible for any loss or damage of packages shipped by customers.
3. Back Guarantee 14 days
Returns will be authorized by manueljoyero.com provided the cause is justified.
manueljoyero.com ensures the quality of their jewelry and watches through stringent controls, besides giving you a 2 year warranty against manufacturing defects.
Has a repayment period of 14 days on all purchases made in manueljoyero.com.
- You can adjust the size of their rings, taking charge of postage to 50%, excluding engraved rings.
For any return or exchange provides quick and easy system that we have developed. Simply, you must contact us and we firstname.lastname@example.org immediately begin the process of exchange or refund.
4. Safety purchase
During our years of industry experience, we have always worked to ensure safety to our customers in their purchases.
Therefore, manueljoyero.com has belonged since its founding in 1992 to Guild Jewelry & Watches Alicante.
From our online shop we want to remain synonymous with safe purchase. Consequently, we only work with market leading companies:
Financial institution partner - BBVA
Method of payment credit card - Visa, MasterCard
PayPal online payment method.
Method of payment bank transfer SANTANDER CENTRAL HISPANO