In our FAQ you can find answers to most of the questions that arise during the purchase in our store. If you cannot find an answer to your question, you can still write us at , via chat or call us at 96 537 64 54

How can I know if the Pandora bracelet is the original authentic one?

To recognize if the beads and the bracelet are authentic, it is very simple since all the beads are engraved with "PANDORA" or the following letters "925 ALE" and, furthermore, they are only marketed through the official website, and authorized stores. These authorized stores have the original brand display and original boxing material and packaging. If you have any clarification, do not hesitate to contact us.

How can I join Pandora Friends Club?

To join the Pandora friends club, just enter here and “ Like ”. You will soon know the advantages of being a fan of this CLUB. You will be able to receive information about the news, exclusive promotions and gift cards to buy in the store.

What material are Pandora beads made of?

925 Sterling Silver, 14 K Gold, Semi Precious Stones and Precious Stones. These materials are not altered in contact with water, but quite the opposite, since they favor cleaning.
Just note that you must be careful with contact with chemicals, perfumes and cosmetics, especially in the case of beads They wear semi-precious stones, enamels and pearls.

How can I know what my Pandora bracelet size is?

The measurements available for the Pandora bracelet are the following 17 cm, 18 cm, 19 cm, 20 cm, 21 cm and 23cm, including the clasp, with which you will always get an option. To know your measurement, you must take a thread or cord and place it on the wrist at the thickest part so that you can insert a finger between the thread or cord and your wrist. Put a marker on the string and measure the length of the string. As you add beads to the bracelet, it will fit more closely to your wrist. It is convenient that it is a little big, that small, since your usual jeweler can shorten it and leave it in perfect condition, but the operation of enlarging it is much more expensive and difficult. Another method is to measure the length of the wrist, in its thickest part, and add 3 centimeters.

How to calculate how many charms a complete Pandora bracelet needs?

A bracelet is filled with approximately the same number of beads that the bracelet has in centimeters minus one bead, but this depends on the type of beads you have chosen for your bracelet since they are not all the same width. For example for a 19cm bracelet. approximately 18 beads would be needed.

How can I find out what my Pandora ring size is?

The equivalences of the Danish measures of Pandora rings and the TATUM measures used in Spain are the following:

  • The Pandora measure nº 50 is equivalent to the Spanish TATUM measure nº 10
  • Pandora measure nº 52 is equivalent to Spanish TATUM measure nº 12
  • Pandora measure nº 54 is equivalent to Spanish TATUM measure nº 14
  • Pandora measure nº 56 is equivalent to Spanish TATUM measure nº 16

You can see this PDF to know what your TATUM measurement is.

How to take care of Pandora parts?

Put a drop of dish soap in warm water and scrub gently with a toothbrush. If the bracelet is very dirty, let it soak for 10 minutes in the warm water with a drop of dish soap. Then rinse with plenty of water. Put a drop of dish soap in warm water and scrub gently with a toothbrush.