1. Rights and obligations of the user
The conditions of access to manueljoyero.com (MANUEL JOYEROS Y PLATEROS, SL. CIF: B53422051) hereinafter "manueljoyero.com" are subject to the legal provisions in force at all times as well as the principles of good faith and use lawful by the user, expressly and strictly prohibited any type of action that could be detrimental or detrimental to manueljoyero.com or third parties.
manueljoyero.com does not require prior subscription for simple navigation, access or use of the service in question. The user agrees to make a lawful, diligent, honest and correct use of any information or content they have access either through manueljoyero.com or third parties previously provided by [manueljoyero.com and all under the principles of good faith and with respect at all times to the current legislation. The commitment acquired must be governed by the use of content in accordance with the provisions of law, morality and public order; not copy, reproduce, distribute, assign, transform or modify the contents without prior written consent of manueljoyero.com or person by this delegate.
Finally, the user agrees to comply with all the requirements set forth in relation to intellectual and industrial property rights and other similar ones.
User Registration and Access Keys
The User agrees to select, use and keep their username or "username" and their password or "password" (hereinafter and collectively the "Access Codes") in accordance with the provisions of the clauses following.
The User will have the option to choose and indicate their own Access Codes. The User will not be able to choose as User name words, expressions or graphic-word groups that are abusive, insulting, coinciding with brands, commercial names, signs of establishments, company names, advertising expressions, names and pseudonyms of characters of public relevance or celebrities for whose use is not authorized and, in general, contrary to the law, morality and public order. manueljoyero.com reserves the right to eliminate or suspend any username that meets any of the aforementioned characteristics.
The User undertakes to make a lawful and diligent use of the Access Codes, as well as not to make their Access Codes available to third parties.
The User agrees to communicate reliably to the staff of manueljoyero.com as soon as possible, the loss or theft of the Access Codes as well as any risk of access to them by a third party.
The Access Codes may only be used by the Users to whom they have been assigned. manueljoyero.com is exonerated from any type of liability that may be accrued for damages caused or suffered by fraudulent use or lack of diligence in the storage and custody of the Access Keys, loss or use in contravention of the provisions of these Conditions General.
2. Rights and obligations of manueljoyero.com
manueljoyero.com reserves the right to temporarily suspend the provision of the service without prior notice to the user, as long as it is necessary to carry out maintenance, updating or improving the service. Likewise, it may modify the access conditions and / or the specific location of the content of the web, as well as prevent, restrict, block, suppress or withdraw access to the services to the users when they do not make a lawful, honest and diligent use of the services. provided on the web. Along the same lines, you may withdraw, block or restrict the use of content entered by third parties that are illegal, racist, criminal, apology for terrorism, violation of human rights, defamatory, pornographic, constituting fraud or in any other way that infringe applicable laws or regulations, whether national or international.
The price that is indicated at all times next to each product includes VAT.
4. Shipping costs
manueljoyero.com has established a collaboration agreement with SEUR to guarantee the delivery of your purchases in the best conditions and within the agreed period of time.
The delivery service will be 24 hours for orders placed before 5:00 p.m. on the same day, if the order is placed after 5:00 p.m., 24:00 will count from the next day. On working days and after checking the payment.
Transportation, insurance and advance notice costs (system that notifies the customer of the approximate arrival of the shipment) according to conditions:
- (PENINSULA) ORDERS OVER € 99 FREE SHIPPING
- (PENINSULA) ORDERS UNDER € 99, ONLY € 6 EXPENSES
- (BALEARIC ISLANDS) ORDERS OVER € 150 FREE SHIPPING
- (BALEARIC ISLANDS) ORDERS UNDER € 150 EXPENSES € 15
- (CANARY ISLANDS) ORDERS OVER € 350 FREE SHIPPING
- (CANARY ISLANDS) ORDERS LESS THAN € 350 EXPENSES € 40
- (CEUTA AND MELILLA) ORDERS OVER € 400 FREE SHIPPING
- (CEUTA AND MELILLA) ORDERS LESS THAN € 400 EXPENSES € 50
- EUROPE ORDERS OVER € 250 FREE SHIPPING
- EUROPE LOWER ORDERS AT € 250 EXPENSES € 25
- USA AND CANADA ORDERS OVER € 300 FREE SHIPPING
- USA AND CANADA ORDER LESS THAN € 300 EXPENSES € 30
- REST OF THE WORLD ORDERS OVER € 400 FREE SHIPPING
- REST OF THE WORLD ORDERS LESS THAN € 400 EXPENSES € 50
Orders will be made through the website, and will only be binding once the acceptance of payment has been verified. After the order is issued, the client must proceed to pay for it by any of the payment methods available to manueljoyero.com at that time.
The maximum amount accepted in any case will be € 5,000, regardless of the number of pieces. The price offered in the order will be kept for a maximum of 7 days.
When a product is not in stock, it will be indicated on its own page and it will not be allowed to add it to the order. The customer can request through the contact methods an approximate replacement date, as well as a list of similar or superior products.
The place of delivery is the one indicated by the customer in the purchase form. The order will be considered made on the same day if it is made before 5:00 p.m. In the case of placing the order after 5:00 p.m. or on a non-business day, the order will be considered to be placed on the next business day. In any case, it starts counting from when manueljoyero.com receives the order amount.
After having received the payment corresponding to an order, manueljoyero.com will proceed to issue and send the invoice by mail to the address indicated by the client.
manueljoyero.com reserves the right to return the amount paid and cancel the order. This right will be exercised in the event of irregularities in the procedure or suspicions of crime.
All our articles are guaranteed according to European regulations. In the case of watches, they have a 2-year warranty. The gold pieces are made in 18 karat gold, the PANDORA gold pieces are made in 14 karat gold. The pieces in silver are in 925 sterling silver.
The client is bound by the terms and conditions specified in the guarantees of the suppliers of the products that are the object of the purchase through manueljoyero.com. The guarantee applies as long as the product is used under the normal conditions of use determined by the suppliers. manueljoyero.com is not obliged to compensate the user or third parties for the consequences of misuse of the product, whether direct or indirect damage, accidents suffered by people, damage to property outside the product, loss of profit or loss of profit, damage that come from a deterioration or loss of the product.
Products are out of warranty if, once delivered to the customer, they have received any deterioration due to external events or accidents.
All our promotions are limited while stocks last or until the end of the same.
If the promotion stocks run out, an agreement will be sought in which to find the best solution to replace the product or the promotion.
The client is obliged to meet the requirements of a promotion in order to enjoy it, thus reserving the company the right to revoke an order if there are suspicions or evidence of fraudulent use of a promotion.
If the order is returned, it must be returned in full with the objects received through the promotion.
8. Returns, exchanges and refunds policy
Manuel Joyero y Plateros, S.L.
Avenida de Madrid 32, CP. 03610 Petrer (Alicante) SPAIN
Contact phone: (+34) 965 376 454
Returns, exchanges and refund.
Returns, exchanges and refund are accepted under the conditions explained below.
Exchanges and returns
You can change your purchase up to 15 days after receiving your order. This must be sent in the same state of reception, giving prior notice through any of our channels. ( contact page , telephone 965 376 454, or to our email, )
The return postage will be paid by the customer, and the return postage, by Manuel Joyero.
Once the product has been received in our warehouses and after checking its status, the amount will be reimbursed through the payment method used in the purchase, within a maximum period of 14 days after the withdrawal notification.
Amount of refund.
You can request a return within 15 days after receiving the product. for
The amount corresponding to the following shipping costs will be deducted from the refund: for
· (PENINSULA) 6 € for
· (BALEARIC ISLANDS) € 15 for
· (CANARY ISLANDS) € 40 for
· (CEUTA AND MELILLA) € 50 for
EUROPE € 25 for
· USA AND CANADA € 30 for
· REST OF THE WORLD € 50
Shipping for return or exchange.
Send your return to the following address: for
Manuel Joyeros y Plateros, S.L.
Avenida de Madrid 32, 03610, Petrer. (Alicante) SPAIN
Returns and exchanges on special, discounted or clearance price items.
For such returns, the protocol would be the same as for exchanges and returns.